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Tech Support

Welcome to the tech support site for Maui Gateway. Our support staff are available to assist with any difficulty you may be experiencing with your Maui Gateway Internet services. Please select from the following links at the right, or contact our tech support staff, 24 hours a day at 875-2535, extension 1.

Get Net Wise
The Internet is an increasingly important place to work, play and learn for both adults and children. At the same time, we are concerned about the risks we face online. The challenge is to stay "one-click" ahead of would-be pornographers, hackers, child-predators and those who would misuse your and your child's sensitive information. GetNetWise can help. CLICK HERE for more info.

Warning -- Internet Viruses
Maui Gateway strongly recommends anti-virus software for all users. Customers currently enjoy Email virus protection on Maui Gateway's Email server, free of charge. However, viruses can infect systems a variety of ways including commercial software, browsing to certain websites, or just being connected to the Internet. Users will also want to be aware of Virus Hoaxes which are inadvertently passed along by well-meaning friends and family members.

Two of the more popular commercial anti-virus programs available are Norton Anti-Virus and McAfee VirusScan. There are also some free anti-virus programs available such as AVG Anti-Virus and Avast! which some users may also want to consider. Because new viruses are found practically every day, the most important feature to remember is to ensure the anti-virus software is updated on a regular basis.

Warning -- Security Vulnerabilities
Most computers utilize the Windows or Macintosh Operating System (OS). Unfortunately, these OS' contain a number of vulnerabililties which could allow someone to take control of, or damage your computer. Patches or fixes have been provided by the respective companies to protect your system. However, it is up to each user to download and apply the patches themselves. Windows users should ensure they have the latest patches installed by CLICKING HERE. Macintosh users should ensure they have the latest patches installed by CLICKING HERE.

Warning -- Spyware
Also known as adware, spyware are software programs which can monitor your computer use, as well as serve up advertisements onto your computer screen. Spyware is often installed on computers via "free" programs, or by downloading suspect files. Two popular programs useful to help remove spyware from computers are Spybot Search & Destroy and Ad-aware. Both are free to download and use.

Warning -- Phishing Scams
Phishing is a high-tech scam that uses spam or pop-up messages to deceive you into disclosing your credit card numbers, bank account information, Social Security number, passwords, or other sensitive information. According to the Federal Trade Commission (FTC), phishers send an email or pop-up message that claims to be from a business or organization that you deal with – for example, your Internet service provider (ISP), bank, online payment service, or even a government agency. READ MORE

hoaxes

Beware -- Hoaxes
It is not uncommon to receive an email from a well-intentioned friend or family member warning you about a new virus, or informing you about a new Internet offer for money. Unfortunately, many of these emails are simply hoaxes which regularly make their rounds on the Internet. Before you forward the email, or take some kind of action, CLICK HERE to see if it is a hoax.

United States Computer Emergency Response Team (US-CERT) Cyber Security Alerts
Cyber Security Alerts provide timely information about current security issues, vulnerabilities, and exploits. They outline the steps and actions that non-technical home and corporate computer users can take to protect themselves from attack. CLICK HERE to see the current alerts provided by the U.S. Government.